Cancellation & Refund Policy

How to cancel

Log in, open Account & Billing, and click Manage Billing. That opens the secure Stripe billing portal where you can cancel the monthly membership immediately. You do not need to email or call us, and nobody will try to talk you out of it.

If you would rather we did it for you, email braydencastiglia@gmail.com or call (240) 435-6511 and we will cancel it the same day.

What happens when you cancel

Your membership stays active until the end of the month you have already paid for. You keep full access for that time. After that the membership does not renew and you are not charged again. We do not pro-rate or refund the remainder of a month that has already started.

Your account and your uploaded video are not deleted when you cancel. You can log back in and resubscribe later, or ask us to delete your data — see our Privacy Policy.

The setup fee

The one-time setup fee — $249 on Standard, $389 on Premium — is non-refundable once onboarding has begun. It pays for work that is delivered up front and cannot be un-delivered: the intake assessment, the baseline breakdown of your player's shot, and building the first custom plan.

If you pay and then change your mind before that onboarding work has started, email us and we will refund the setup fee in full. Just tell us promptly.

Monthly fees

Monthly fees already charged are non-refundable, because the coaching, plan updates and reviews for that month are provided as the month runs. Cancelling stops all future charges.

Private on-ice sessions

Private on-ice sessions are $149 each and are paid for separately. Reschedule or cancel with at least 24 hours' notice and the session is moved or refunded in full. Under 24 hours, or a no-show, and the session is used — the ice time and the coach's time are already committed. Illness and genuine emergencies are handled reasonably; just tell us.

If something goes wrong

If you were charged in error, charged twice, or charged after cancelling, email braydencastiglia@gmail.com with the date and amount. We will investigate and refund a genuine billing error in full — that is not a discretionary decision on our part.

Please contact us before opening a dispute with your bank. A dispute takes weeks to resolve; an email to us usually takes hours.

If we end a membership

If we end your membership for a reason set out in our Terms of Service — abusive behavior, sharing account access, redistributing content — we refund the unused portion of the current month.

Contact

Billing questions: braydencastiglia@gmail.com or (240) 435-6511. We answer every message personally.